Shipping policy

Last updated: October 20, 2026

Free shipping across the USA

Every order on us.thethermolab.com ships free to addresses in the contiguous United States (the lower 48 states and Washington, D.C.). There's no minimum spend and nothing extra to pay for shipping at checkout.

Where we ship from

Orders are packed and shipped from our US fulfillment warehouse in Minnesota. Nothing ships from overseas, so there are no import duties, customs fees or customs delays for you.

Processing and delivery times

  • Processing: orders usually leave our warehouse within 1–2 business days. We don't ship on weekends or US federal holidays.
  • Delivery: standard ground delivery takes 3–5 business days after your order ships, to most addresses in the contiguous US. Rural and remote addresses can take a day or two longer.
  • Alaska, Hawaii, Puerto Rico and other US territories: please email us before you order so we can confirm availability, delivery time and any extra cost.
  • We don't currently ship outside the United States.

If we can't ship your order within the time shown, we'll email you with a new estimated date and give you the choice to wait or cancel for a full refund.

Tracking

As soon as your order ships, you'll get an email with your tracking number. Tracking can take up to 24 hours to update after the carrier's first scan.

Large items

The AuraCore™ 6FT Pro Steam Sauna ships as an oversized parcel. We can't deliver it to PO boxes, APO/FPO/DPO addresses or parcel lockers, so please use a street address where the package can be received.

Damaged in transit

Please check your delivery when it arrives. If the box or the product is damaged, email info@thethermolab.com within 7 days of delivery with photos of the packaging and the item. We'll send a replacement or refund you in full, at no cost to you.

Address changes, missing and lost packages

Need to change your shipping address? Email us straight away. We can update it before your order ships, but not once it's with the carrier. If tracking shows your package as delivered but you can't find it, check with neighbors and your building's front desk or mailroom, then contact us within 7 days and we'll open an investigation with the carrier. If a package is lost in transit, we'll send a replacement or a full refund.

Sales tax

Sales tax is calculated and shown at checkout where it's required by state law.

Questions

Email info@thethermolab.com and a real person will get back to you within one business day, Monday to Friday.

ThermoLab LLC · 701 Tillery St Unit 12 #2534, Austin, TX 78702, United States · info@thethermolab.com